Business process automation (BPA) also known as digital transformation enables organizations to focus on streamlining and improvement of their complex business processes and functions, usually through advanced technologies providing real-time insight for enterprise-wide visibility and control.
Common Tasks Automated through BPA
- Onboarding Processes: Employee onboarding often involves a checklist of tedious administrative tasks, leaving room for manual errors and compliance risks. This places extra workload not just on the human resources team, but also IT staff. Business process automation streamlines the employee onboarding process by eliminating the need for manual interventions, saving time and resources as a result. For example, through workflow automation, organizations can automate the promotion of user accounts through directory services such as Active Directory, adding accounts to the appropriate new groups, modifying security settings, and then updating information in a database such as SQL Server.
- Document Management: Moving documents between folders and applications can be time-consuming and prone to human error. To streamline this process, most organizations automate their file transfers using batch scripts or file transfer management tools. As a result, managed files transfer operations and software is often managed separately from the larger automation environment, making day-to-day business processes more complex. Business process automation software eliminates this complexity by consolidating MFT operations into a single solution. Furthermore, BPA promotes secure data movement and file sharing between end-to-end workflows and supports secure file transfer protocols (including SFTP and FTPS).
- Data Integration: BPA enables end-to-end workflows between automation software and ERP applications, without spending an exorbitant amount of time, costs, and resources manually scripting integrations between applications and infrastructure. More importantly, the seamless integration between applications, databases, and compute resources minimizes slack time so key data and insights can be quickly accessible.
- Back-Office Processes: Back-office functions frequently involve support from administration, help desk teams, and IT staff. BPA streamlines end-to-end workflows between commonly used back-office applications and cloud-based infrastructures to quickly provide help desk teams and business users with real-time data needed to complete day-to-day operations such as invoicing, purchase orders, expense reports, approval processes, customer support, data entry, and so forth.